Shipping policy
📦 Shipping Policy
At Dr. Thorny, we partner with trusted suppliers to bring you unique products through a streamlined dropshipping model. Please review our shipping policy below for important details:
🌍 Shipping Locations
We currently ship only to Puerto Rico and the United States. Orders are not available for International shipping outside the United States and Puerto Rico at this time.
⏱️ Processing Time
Orders are processed within 2–5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
On Hand: Ships in 1-2 business days within Puerto Rico. U.S. mainland: estimated 5-8 business days.
Not available to Hawaii, Guam, or other U.S. territories at this time
Dropshipping: Delivery times vary by supplier and destination. Estimated delivery times will be provided when available.
🚚 Estimated Delivery Times
Delivery times vary by destination and supplier. estimated delivery times are provided when available and are not guaranteed. Delays may occur due to holidays, carrier issues, or unforeseen events.
📦 Multiple Packages
You may receive multiple packages if your order includes items from different suppliers. Each item will have its own tracking number.
📬 Tracking Your Order
Tracking information will be provided via email once your items are shipped. Please allow a few days for the tracking link to update.
📢 Important Notes
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Delivery delays may occur due to carrier, postal service,customs, weather , or other circumstances outside our control
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Incorrect or incomplete shipping addresses may cause failed deliveries and are the customer's responsibility
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Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may cause delays or failed delivery.