Shipping policy

📦 Shipping Policy

At Dr. Thorny, we partner with trusted suppliers worldwide to bring you unique products through a streamlined dropshipping model. Please review our shipping policy below for important details:

🌍 Shipping Locations

We currently ship to most countries worldwide. If your country is not available at checkout, please contact our support team for assistance.

⏱️ Processing Time

Orders are processed within 2–5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

🚚 Estimated Delivery Times

Delivery times vary depending on your location and the supplier’s warehouse. Typical delivery estimates:

  • USA: 15–30 business days 

Please note that shipping times may be affected by holidays, customs delays, or unforeseen events.

📦 Multiple Packages

You may receive multiple packages if your order includes items from different suppliers. Each item will have its own tracking number.

📬 Tracking Your Order

Tracking information will be provided via email once your items are shipped. Please allow a few days for the tracking link to update.

📢 Important Notes

  • We are not responsible for delays caused by customs or local postal services.

  • If a package is lost or significantly delayed, please contact us and we will work to resolve the issue.

  • Incorrect or incomplete shipping addresses may cause failed deliveries and are the customer’s responsibility.