Shipping policy

📦 Shipping Policy

At Dr. Thorny, we partner with trusted suppliers to bring you unique products through a streamlined dropshipping model. Please review our shipping policy below for important details:

🌍 Shipping Locations

We currently ship only to Puerto Rico and the United States. Orders are not available for International shipping outside the United  States and Puerto Rico at this time.   

⏱️ Processing Time

Orders are processed within 2–5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

On Hand PR : Ships in 1-7  calendar days within Puerto Rico

On Hand PR items shipped to US mainland may take longer to arrive than deliveries within Puerto Rico. Delivery times vary by destination and carrier.

Dropshipping to the U.S.A  mainland: estimated 7-20 calendar  days.

Dropshipping to Puerto Rico: Estimated delivery withim 7-20 calendar days. Delivery times may vary by supplier and are not guarantedd.

Important : Shipping is not available to Hawaii, Guam, or other U.S. territories other than Puerto Rico.

Deliveries  to Puerto Rico and USA mainland  may experience delays  due to earthquakes, hurricanes, severe weather, or other unforeseen  events affecting air and ground  transportation and delivery services.

🚚 Estimated Delivery Times

Delivery times vary by destination and supplier. estimated delivery times are provided when available and are not guaranteed.  Delays may occur due to holidays, carrier issues, or unforeseen events.  

            

 

📦 Multiple Packages

You may receive multiple packages if your order includes items from different suppliers. Each item will have its own tracking number.

📬 Tracking Your Order

Tracking information will be provided via email once your items are shipped. Please allow a few days for the tracking link to update.

📢 Important Notes

  • Delivery delays may occur due to carrier, postal service,customs, weather , or other circumstances outside our control

  • Incorrect or incomplete  shipping addresses may cause failed deliveries and are the  customer's responsibility

  • Customers are responsible  for providing a complete and accurate shipping address. Incorrect or incomplete addresses may cause delays or failed delivery.